Gaming at UnoBet is meant to be enjoyable — a fun way to bet on your favourite PVL match, spin a few slots, or try your luck at the live casino. But we know that for some players, gambling can stop being fun and start causing problems. This page is here for those moments. Whatever you are going through, UnoBet has tools and resources ready to help.
Must be 21+. Gambling responsibly means playing within your means.
Our Commitment
At UnoBet, responsible gaming is not a checkbox that we tick to satisfy a regulation. It is a genuine part of how the platform was built. Every single account on UnoBet comes with a full set of player protection tools built in — deposit limits, session timers, cooling-off periods, and self-exclusion — accessible from your account settings at any time, free of charge, with no need to contact anyone.
Gambling is entertainment. When you bet on a PVL game at UnoBet, spin the fishing reels, or sit at a live baccarat table, it should feel like leisure — the same way you might watch a film or go to a game. The moment it starts feeling like something you have to do, or something you cannot stop doing even when you want to, that is a signal worth taking seriously.
UnoBet's responsible gaming programme is designed to help Filipino players at every stage: from setting sensible limits when they first register, to accessing crisis support if gambling has become a serious problem. We have resources here for you and for the people around you who might be worried.
When you activate a deposit limit or session timer at UnoBet, it takes effect immediately and cannot be reversed in the same session. Increases to limits require a mandatory 72-hour wait.
If you self-exclude from UnoBet, all marketing emails and SMS notifications stop immediately for the entire exclusion period. You will not receive promotional offers during this time.
UnoBet's customer support team is trained to recognise the signs of problem gambling and to respond with sensitivity. If an account shows patterns associated with harm, our team may reach out proactively.
UnoBet is for players aged 21 and above only. Age verification is mandatory for all accounts. Any account confirmed to belong to a minor is closed immediately with no exceptions.
These tools are free, built-in, and available to every player from day one. You do not need to request them — they are already there in your account settings.
Set the maximum amount you can deposit at UnoBet per day, per week, or per month. Once set, the limit takes effect immediately. You cannot deposit more than your chosen amount until the period resets. Reducing a limit applies right away. Increasing a limit requires a 72-hour review period before it takes effect — giving you time to reconsider.
Access: Account Settings → Limits → Deposit Limits
Choose how many minutes or hours you want each gaming session to last. When your session limit is reached, UnoBet will log you out automatically — no manual closing required. You can also set a reality check notification that pops up every 15, 30, or 60 minutes showing how long you have been playing and your net win/loss for the session.
Access: Account Settings → Limits → Session Timer
Set the maximum amount you are willing to lose in a defined period. Once your loss limit is reached, your account will be blocked from further play for that period. Loss limits apply to real-money play and are calculated on net losses — they do not include bonus funds. Like deposit limits, reductions take effect immediately while increases require the 72-hour delay.
Access: Account Settings → Limits → Loss Limits
Need a short break without fully closing your account? A cooling-off period lets you temporarily suspend play at UnoBet for 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks. During a cooling-off your account is locked from deposits and play. It reopens automatically at the end of the chosen period. Marketing communications are paused during the entire cooling-off window.
Access: Account Settings → Responsible Gaming → Cooling-Off
Self-exclusion is for players who feel they need a serious break from gambling. You can exclude yourself from UnoBet for 6 months, 1 year, 3 years, or permanently. Self-exclusion takes effect the moment you submit it — there is no cancellation window. During exclusion, your account is completely locked, all marketing stops, and any outstanding balance is held securely until the exclusion period ends.
Access: Account Settings → Responsible Gaming → Self-Exclusion
Reality checks are pop-up notifications that appear at intervals you choose during your gaming sessions. Each notification shows how long you have been playing, how much you have deposited in the session, and your current net position. They are designed to break the flow of play and give you a moment to decide whether to continue or take a break. You choose the interval — from every 15 minutes to every 2 hours.
Access: Account Settings → Notifications → Reality Check
Budget Tool
The simplest responsible gaming rule is this: only gamble with money you can afford to lose entirely. Use this calculator to get a sense of what a safe monthly gaming budget might look like for you based on your income and essential expenses.
Monthly take-home income (₱)
Essential monthly expenses — rent, food, transport, bills (₱)
Savings you want to set aside this month (₱)
Use the Login button above to access your account from any device.
Tap or click your profile icon in the top right, then select Account Settings from the dropdown menu.
You will find deposit limits, loss limits, and session timers all in one panel.
Enter the amount in PHP, choose daily/weekly/monthly, and confirm. The limit takes effect immediately.
UnoBet sends a confirmation to your registered Philippine mobile number so you have a record of the limit you set.
Know the Signs
Problem gambling can develop gradually and it is not always obvious when it is happening to you. These are the most common warning signs that gambling at UnoBet — or anywhere — may have moved from harmless entertainment to something that is causing harm.
This is not a diagnostic tool — it is a simple way to check in with yourself. Answer honestly.
1. In the past month, have you spent more on gambling than you originally planned?
2. Have you ever tried to cut back on gambling but found it hard to do so?
3. Has gambling caused arguments or concern from someone close to you?
4. Do you gamble to try to recover money you previously lost?
If you or someone you care about needs support with problem gambling, these resources are available in the Philippines. Reaching out is a sign of strength, not weakness.
UnoBet Support
Available 24/7 via live chat on the platform. Our trained support staff can activate responsible gaming tools on your behalf and connect you with further resources.
Live Chat — 24/7
Email Support
Write to the UnoBet responsible gaming team at support@unobet.best with "Responsible Gaming" in the subject line. Responses within 24 hours on business days.
support@unobet.best
NCMH Crisis Line
The National Center for Mental Health operates the Philippine Mental Health Crisis Hotline, available around the clock for anyone in emotional distress or seeking support.
1553 — 24/7 Hotline
In Touch Community Services
In Touch provides free emotional support, crisis intervention, and counselling referrals for Filipinos dealing with a wide range of personal challenges including compulsive behaviour.
Available in Metro Manila
One of the hardest parts of problem gambling for many Filipinos is the shame associated with admitting it. Gambling is a common recreational activity here — from local bingo halls to online platforms like UnoBet — and the social context can make it feel like everyone else is handling it fine. But problem gambling affects people from every background and income level, and talking about it openly is the most effective first step toward dealing with it.
If you are not ready to speak to a professional, start with someone you trust: a sibling, a close friend, a partner, or a parent. You do not need to have all the answers. Simply saying "I think I have been gambling too much and I want to talk about it" is enough. UnoBet encourages every player to have someone in their life who knows they gamble — someone who can check in honestly without judgment.
If someone close to you — a partner, sibling, parent, or friend — is showing signs of problem gambling, it can be difficult to know how to help. Confrontation rarely works and often makes things worse. Instead, try to open a calm, non-judgmental conversation when the person is not in the middle of a gaming session and is not stressed about a recent loss.
Express your concern without ultimatums where possible. Listen more than you speak. Encourage them to use UnoBet's built-in responsible gaming tools as a starting point — setting a deposit limit or a cooling-off period is a practical, low-barrier first step that does not require admitting the full extent of the problem.
Play Your Way — Safely
The best time to set a deposit limit or session timer is before you start playing, not after a loss. Log in to your UnoBet account and set up your responsible gaming tools now — it takes less than two minutes and you will be glad you did.
Must be 21 years or older. Terms and Conditions apply. Privacy Policy.