UnoBet Privacy Policy – How We Protect Your Data in the Philippines

1Introduction

UnoBet takes the privacy of its players seriously. This is not just a legal obligation — it is a basic part of being a trustworthy platform for Filipino players. When you create an account at UnoBet, you hand over personal information and you deserve to know exactly what happens to it.

This Privacy Policy is written in straightforward English so every Filipino player can understand it without needing a law degree. It covers every stage of your relationship with UnoBet: from the moment you visit the site, through registration and active play, all the way to account closure. It applies to data collected through the UnoBet website, mobile browser experience, and any communications between you and the UnoBet support team.

By registering at UnoBet or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood the practices described here. If you have any questions at any point, our support team at support@unobet.best is available 24/7 to help.

2Data Controller

For the purposes of this Privacy Policy, UnoBet is the data controller responsible for your personal information. This means UnoBet determines the purposes and means by which your personal data is processed.

If you have any questions about how UnoBet processes your data, or if you wish to exercise any of your rights described in Section 10, you can reach the UnoBet data team through the following contact:

3What Data We Collect

UnoBet collects personal data in three main ways: information you provide directly when registering or using the platform, information collected automatically during your use of the site, and information provided by third-party service providers as part of identity verification and payment processing.

3.1 Information You Provide

• Registration data: full legal name, date of birth, Philippine mobile number, email address, and chosen account credentials.
• Identity verification (KYC) documents: government-issued ID (passport, driver's licence, PhilSys National ID, UMID, SSS/GSIS ID, Voter's ID, PRC ID), selfie photographs taken during verification, and proof of address documents where requested.
• Payment information: registered GCash or Maya mobile number, bank account details for bank transfer withdrawals, and Visa/Mastercard details where applicable. Full card numbers are never stored by UnoBet — they are tokenised by the payment processor.
• Support communications: messages, attachments, and call records from interactions with the UnoBet support team.
• Responsible gaming inputs: any deposit limits, session limits, or self-exclusion settings you activate on your account.

3.2 Automatically Collected Data

• Device and technical data: IP address, device type and operating system, browser type and version, screen resolution, and connection type.
• Usage data: pages visited, time spent on each page, games played, bets placed, session start and end times, and click-path data.
• Cookies and similar technologies: session cookies, persistent preference cookies, and analytics identifiers. See Section 6 for full cookie details.

3.3 Data from Third Parties

• Identity verification providers: confirmation of document authenticity and match results against your registration data.
• Payment processors: transaction status, payment method verification, and fraud screening results.
• Fraud prevention services: device fingerprint risk scores and IP reputation signals used to protect your account from unauthorised access.

4How We Use Your Data

UnoBet uses your personal data only for purposes that are directly relevant to providing and improving the platform. We do not use your data for purposes you would not reasonably expect. The specific purposes are:

• Account creation and management: to register your account, verify your identity, manage your balance, and maintain your account settings and preferences.
• Processing deposits and withdrawals: to execute GCash, Maya, bank transfer, and card transactions to and from your account in Philippine Pesos.
• Delivering gaming services: to offer and settle bets on sports including PVL volleyball and MMA, operate live casino tables, run slot and fishing game sessions, and manage bingo gameplay.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance with account issues.
• Security and fraud prevention: to detect unauthorised access attempts, prevent multiple account registrations, identify bonus abuse, monitor for match-fixing activity, and protect the platform from financial crime.
• Legal and regulatory compliance: to fulfil anti-money laundering (AML) obligations, respond to regulatory requests, and maintain records as required by applicable law.
• Responsible gaming: to administer deposit limits, session timers, cooling-off periods, and self-exclusion settings you activate, and to identify accounts that may benefit from proactive responsible gaming outreach.
• Platform improvement: to analyse usage patterns, improve game performance, optimise the mobile experience, and personalise the content shown in your lobby based on your play history — without profiling you for advertising purposes.
• VIP Club management: to track VIP point accumulation, calculate cashback entitlements, and manage tier-based benefits including birthday bonuses and account manager assignments.
• Marketing communications (only where you have opted in): to send relevant promotions, bonus notifications, and UnoBet news. You can opt out at any time — see Section 12.

5Legal Basis for Processing

Every time UnoBet processes your personal data, we do so on one of the following legal grounds:

• Contract performance: processing necessary to fulfil our obligations under the Terms and Conditions you agreed to when registering, including running your account, processing payments, and settling bets.
• Legal obligation: processing required to comply with AML regulations, identity verification mandates, and record-keeping requirements.
• Legitimate interests: fraud prevention, platform security, and aggregate analytics used to improve the service — provided these do not override your fundamental privacy rights.
• Consent: marketing communications, where you have explicitly opted in. Consent can be withdrawn at any time without affecting the lawfulness of prior processing.

6Cookies and Tracking Technologies

UnoBet uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences, and understand how the site is being used so we can improve it. Here is a breakdown of the cookie types in use:

• Strictly necessary cookies: required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: remember your preferences such as language, game lobby layout, and previously selected payment methods. Disabling these means you may need to re-enter preferences on each visit.
• Analytics cookies: collect anonymised usage data to help UnoBet understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and cannot be used to identify you individually.
• Anti-fraud cookies: device fingerprinting and session tokens used to detect and prevent fraudulent login attempts, multiple account registrations, and automated bot activity.

UnoBet does not use advertising cookies and does not permit third-party advertising networks to place cookies on the platform. The only third-party cookies present are those set by our analytics and fraud prevention partners as described above.

7Data Sharing

UnoBet does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Full stop. The only circumstances under which UnoBet shares your data are:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet providers, and Visa/Mastercard acquirers receive the minimum data necessary to process your deposits and withdrawals. These providers are bound by strict data processing agreements and payment industry security standards.
• Identity verification providers: KYC technology partners receive document images and personal details solely to verify your identity. They do not retain your data beyond the verification process except as required by their own regulatory obligations.
• Fraud and security providers: risk scoring and device fingerprinting services receive technical identifiers to assess fraud risk. No personal gameplay data or financial history is shared for this purpose.
• Legal and regulatory authorities: government agencies, law enforcement, and regulatory bodies may receive data where UnoBet is required to disclose it under applicable Philippine law. UnoBet will notify you of such requests where legally permitted to do so.
• Business succession: in the event that UnoBet undergoes a merger, acquisition, or business transfer, player data may be transferred to the successor entity. Players will be notified in advance and given the opportunity to close their accounts before any transfer occurs.

All third parties who process data on behalf of UnoBet are required to handle it in accordance with applicable privacy law and are prohibited from using it for any purpose beyond the specific service they provide to UnoBet.

8Data Security

UnoBet implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. Key security measures include:

• Encryption: data stored on UnoBet servers is encrypted using AES-256 standard encryption. All data transmitted between your device and UnoBet's servers uses TLS (Transport Layer Security) to protect it in transit.
• Access controls: personal data is accessible only to UnoBet staff who require it to perform their specific job functions. Access is controlled through role-based permissions and monitored through access logs.
• Two-factor authentication (2FA): available on all player accounts as an additional layer of protection against unauthorised login. UnoBet strongly encourages all players to activate 2FA in their account security settings.
• Infrastructure monitoring: UnoBet's servers are monitored around the clock for unusual access patterns, intrusion attempts, and system anomalies. Security incidents are responded to by the operations team within one hour of detection.
• Regular security reviews: the platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

While UnoBet takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. If you suspect that your account has been compromised, please contact UnoBet support immediately via live chat or at support@unobet.best.

9Data Retention

UnoBet retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Specific retention periods are:

• Active account data: retained for the duration of your active relationship with UnoBet.
• Transaction and betting records: retained for a minimum of 5 years from the date of each transaction to comply with AML and financial record-keeping requirements.
• KYC verification documents: retained for a minimum of 5 years from account closure or from the date the documents were verified, whichever is later.
• Customer support communications: retained for 2 years from the date of the last interaction.
• Marketing consent records: retained for as long as you remain a registered UnoBet player to maintain an accurate record of your preferences.
• Closed account data: after account closure, data subject to regulatory retention periods is archived securely. Data not subject to regulatory requirements is deleted within 90 days of closure.

10Your Data Rights

As a registered UnoBet player you have the following rights in relation to your personal data. To exercise any of these rights, submit a written request to support@unobet.best with the subject line "Data Privacy Request" and your registered account name and mobile number for identification.

UnoBet will not charge a fee for exercising your data rights. If a request is manifestly unfounded or excessive, UnoBet reserves the right to charge a reasonable administrative fee or decline the request, with written explanation provided to you within 5 business days.

11Children's Privacy

UnoBet's platform is strictly intended for adults aged 21 and above. UnoBet does not knowingly collect personal data from persons under 21 years of age. If you believe that a person under 21 has registered an account at UnoBet or provided personal data to the platform, please contact us immediately at support@unobet.best.

Any account discovered to belong to a person under 21 will be immediately closed. Any associated personal data will be deleted without delay except where retention is required to document the breach and prevent re-registration from the same individual.

12Marketing Communications

UnoBet sends promotional emails and SMS notifications to players who have opted in to receive marketing communications during registration or through their account settings. These include bonus offers, new game announcements, VIP programme updates, and platform news.

You can opt out of all UnoBet marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any UnoBet marketing email
• Updating your communication preferences in your UnoBet account settings under "Notifications"
• Sending a written request to support@unobet.best with the subject line "Unsubscribe"

Opting out of marketing does not affect transactional communications. UnoBet will continue to send account notifications, security alerts, withdrawal confirmations, and responsible gaming messages regardless of your marketing preference settings, as these are necessary for account management and player safety.

13Cross-Border Data Transfers

The UnoBet platform serves players in the Philippines, and the majority of data processing occurs within infrastructure serving the Philippine and broader Asia-Pacific region. In some cases, personal data may be transferred to service providers operating in other jurisdictions — specifically for identity verification, fraud prevention, and payment processing services where the most capable providers operate internationally.

When any cross-border data transfer occurs, UnoBet ensures that the receiving party provides an adequate level of data protection through contractual safeguards including standard data processing agreements that require the recipient to handle your data consistently with this Privacy Policy. UnoBet does not transfer data to jurisdictions that do not provide adequate privacy protections without these contractual safeguards in place.

14Third-Party Links

The UnoBet platform does not contain links to third-party websites, social media platforms, or external services for advertising purposes. Any links that may appear within support documentation or responsible gaming resources lead to internal UnoBet pages only.

UnoBet is not responsible for the privacy practices of any third-party websites you may visit independently. This Privacy Policy applies solely to data collected through the UnoBet platform at unobet.best.

15Changes to This Privacy Policy

UnoBet reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. For changes that materially affect how we use your personal data, UnoBet will notify registered players by email at least 7 days before the changes take effect.

Your continued use of the UnoBet platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Policy, you may request account closure by contacting support@unobet.best before the effective date.

16Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data at UnoBet, please contact us:

If you believe that UnoBet has handled your personal data in a way that violates the Data Privacy Act of 2012 (RA 10173) and you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Details of how to file an NPC complaint are available on the NPC's official website.